Hampton Roads Business Education Collaborative

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Workplace Skills	Course Group Names	# of Courses
Math
	Basic Math Skills	3
Writing
	Email Essentials for Business	3
	Business Writing Basics	3
	Business Grammar Basics	6
Work Ethic
	Workplace Conflict	2
	Fundamentals of Working with Difficult People	7
	Emotional Intelligence Essentials	3
	Fundamentals of Cross Cultural Communication	7
	Anger Management Essentials	2
	Professionalism and Business Etiquette	4
	Building Improved Work Relationships	5
	Anger Management in the Workplace	2
	Diversity on the Job	2
	Effective Time Management	3
	Business Ethics	4
	Doing Business Professionally	5
	Optimizing Your Work/Life Balance	3
Speaking/Listening
	Telephone Essentials for Business	1
	Listening Essentials	2
	Interpersonal Communications	5
	Negotiating Essentials	5
	How to Write an Effective Internal Business Case	3
	Giving Successful Presentations	3
	The Effective Business Meeting	3
Independence & Initiative
	Getting Results Without Direct Authority	4
Critical Thinking
	Generating Creative & Innovative Ideas	3
	Problem Solving and Decision Making Strategies	6
	Critical Thinking Essentials	2
	Achieving Organizational Excellence Through Critical Thinking	5
Understanding Big Picture
	Managing Your Career	5
	Dealing with Organizational Change	3
	Working Without A Net - The Business of Risk	5
PC Literacy
	Desktop Computer Skills	21
Telecommuting
	Telecommuting and the Remote Employee	2
Sales and Customer Facing Skills
	http://skillsoft.com/catalog/subject.asp?oid=5002124&pid=5001583
Customer Service Curriculum
	Customer Service Representative, Professionalism	3
	Customer Service Representative, Skills	3
	Customer Service Representative, Process	4
	Customer Service Fundamentals	6
	Internal Customer Skills	3
	Internal Customer Service Agent Skills	4
	Technical Support Agent Skills	4
	Managing a Customer-Focused Department	4



	Demo Courses
	Leading Innovation
	How to Write Clearly and Concisely
	Communicating with Confidence
	Verifying & Building on Ideas
	Creating a Plan
	Being an Effective Team Member

Course completion does not automatically qualify the learner for or imply an offer of employment with any company associated with this initiative. Vendors course selections may change from time to time. Refer to their course catalog links for most current course availability.