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Email: Patrick Lahaie
Call Toll Free: 1.866.347.9126
Workplace Skills Course Group Names # of Courses
Math    
Basic Math Skills 3
Writing    
Email Essentials for Business 3
Business Writing Basics 3
Business Grammar Basics 6
Work Ethic    
Workplace Conflict 2
Fundamentals of Working with Difficult People 7
Emotional Intelligence Essentials 3
Fundamentals of Cross Cultural Communication 7
Anger Management Essentials 2
Professionalism and Business Etiquette 4
Building Improved Work Relationships 5
Anger Management in the Workplace 2
Diversity on the Job 2
Effective Time Management 3
Business Ethics 4
Doing Business Professionally 5
Optimizing Your Work/Life Balance 3
Speaking/Listening    
Telephone Essentials for Business 1
Listening Essentials 2
Interpersonal Communications 5
Negotiating Essentials 5
How to Write an Effective Internal Business Case 3
Giving Successful Presentations 3
The Effective Business Meeting 3
Independence & Initiative    
Getting Results Without Direct Authority 4
Critical Thinking    
Generating Creative & Innovative Ideas 3
Problem Solving and Decision Making Strategies 6
Critical Thinking Essentials 2
Achieving Organizational Excellence Through Critical Thinking 5
Understanding Big Picture    
Managing Your Career 5
Dealing with Organizational Change 3
Working Without A Net - The Business of Risk 5
PC Literacy    
Desktop Computer Skills 21
Telecommuting    
Telecommuting and the Remote Employee 2
Sales and Customer Facing Skills
http://skillsoft.com/catalog/subject.asp?oid=5002124&pid=5001583
Customer Service Curriculum
  Customer Service Representative, Professionalism 3
  Customer Service Representative, Skills 3
  Customer Service Representative, Process 4
  Customer Service Fundamentals 6
  Internal Customer Skills 3
  Internal Customer Service Agent Skills 4
  Technical Support Agent Skills 4
  Managing a Customer-Focused Department 4
   
Demo Courses
Leading Innovation  
How to Write Clearly and Concisely  
Communicating with Confidence  
Verifying & Building on Ideas  
Creating a Plan  
Being an Effective Team Member  
   

Course completion does not automatically qualify the learner for or imply an offer of employment with any company associated with this initiative.  Vendors course selections may change from time to time. Refer to their course catalog links for most current course availability.